Job Description

HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us: Yours! 

Our offer for the next step into a new career:
Technical Application Consultant

 

Job Responsibilities:

 

n  Serve as second/ third line of support to Sales for technical customer inquiries across all HARTING portfolio (EL/EC/HCS)

n  Offer application driven support as well as design-in support to medium to large customers

n  Identification of customizing opportunities and hand over to HCS Project Management Team.

n  Support Frontline Sales by launching digital services due to integration in support cases. 

n  Maintain and provide a technical support knowledge database to increase efficiency

n  Supports the TechDay with support from KAM/FSE towards large accounts

n  Supports quality complaint handling, focusing on product related issues, in line w/ global complaint handling process.

n  Collect competitor information based on products and feedback for GBU

n  Preparation/creation of product change notifications/product discontinuations based on GBU information

n  Continuous competence development of direct colleagues in the Technical Application Consultant by exchanging experiences

 

Qualifications:

 

n  Bachelor’s degree in a relevant field or professional training (specialised training)

n  First professional experience desirable in the relevant field

n  Excellent proficiency in English, both verbal and written

n  Note: Extensive relevant experience and demonstrated expertise may substitute for the required degree

 

Basic Skills:

n  Marketing strategy

n  Industry knowledge 

n  Product knowledge

n  Digital Support Services

n  Microsoft Office

Functional specific Skills

n  Technical support

n  Guidance and consulting

n  Product Management

n  Technical Application

n  Data analytics

n  Industry and Market research

Good reasons to get started at HARTING:

Benefits:  Social Insurance coverage (APAC), Staff insurance coverage (APAC)
Information at a Glance
Job Location (Short):  Yokohama, Japan
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