Job Description

Assist in customer support from inquiry to order, handle basic contract and compliance inquiries, maintain customer data, support order processing and handover, collaborate on special projects, aid in sales tasks and process automation, and contribute to pricing strategy and customer communication.

Job Responsibilities:

• Provide customer support throughout the inquiry-to-order stage, ensuring a seamless and positive experience that meets or exceeds their needs Focus on customer accounts by taking ownership of customer issues from start to resolution, ensuring timely follow-up.
• Build trusted relationships by understanding customer needs and delivering proactive support.
• Act as a key intermediary between customers and internal stakeholders, ensuring clear, consistent communication throughout the order management process
• Responsible for handling all customer inquiries associated with the functions of pre-sales, order (amendment) handling, delivery, fulfillment, after-sales, payment/credit limits and contractual handling
• Maintain up-to-date and accurate customer master data to facilitate efficient communication and seamless order processing.
• Responsible for managing all order entries through all relevant channels and customer portals such as e-shop, EDI etc. and support customers in onboarding to those platforms
• 1st entry of escalations in complaint and warranty management and ensure efficient handling of customer complaints and warranty claims and manage product recalls and regulatory audits efficiently ensuring compliance with internal processes and regulatory requirements.
• Manage product recalls and regulatory audits efficiently ensuring compliance with internal processes and regulatory requirements.

Education and professional knowledge:

• Minimum 3 years’ experience in Customer Service or Sales, gained in manufacturing or distribution environment
• Basic understanding of electrical or electronic connectors/applications would be an advantage
• Excellent communication and social skills written and verbal
• Good English knowledge
• PC skills (MS Office, Internet) also Business Reporting tools
• Prior knowledge of SAP would be desirable
• Ability to work on own initiative and as part of a team