Job Description
Technical Application Manager (Taiwan)
Position type:  Full-time
Type of contract:  Permanent

HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us: Yours!

Position:                      Technical Application Manager

Hierarchy Level:          Professional

Functional Family:      Marketing

Sub Function:              Product

 

Job Description

The Professional executes specific tasks and projects, applying technical skills and collaborating with team members to achieve objectives and contribute to organizational success.

 

Job Responsibilities:

Provide advanced technical support for Sales on customer inquiries, offer application and design-in support to key customers, assist with digital service integration, maintain the technical support database, support customer TechDays, address quality issues in meetings, and gather competitor insights for the GBU.

  • Serve as second/ third line of support to Sales for technical customer inquiries across all HARTING portfolio (EL/EC/HCS)
  • Offer application driven support as well as design-in support to medium to large customers
  • Identification of customizing opportunities and hand over to HCS Project Management Team.
  • Support Frontline Sales by launching digital services due to integration in support cases. 
  • Maintain and provide a technical support knowledge database to increase efficiency
  • Supports the TechDay with support from KAM/FSE towards large accounts
  • Supports quality complaint handling, focusing on product related issues, in line w/ global complaint handling process.
  • Collect competitor information based on products and feedback for GBU
  • Preparation/creation of product change notifications/product discontinuations based on GBU information
  • Continuous competence and development of direct colleagues in the Technical Application Consultant by exchanging experiences

 

Qualifications:

  • Bachelor's degree in a relevant field or comparable specialized training
  • 5 years of professional experience / industry experience
  • Very good command of written and spoken English (position dependent)
  • Note: Extensive relevant experience and proven expertise may substitute for the required degree.
Benefits:  Social Insurance coverage (APAC), Staff insurance coverage (APAC)
Information at a Glance
Recruiter Photo: 
Contact person: 
Company Code:  HARTING Tawan Ltd.
Recruiter phone: 
LinkedIn URL Recruiter: 
Job Location (Short):  Tapei, Taiwan
Region:  Taipei
Position area:  Product management / Market management
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