Position:                            Field Sales Engineer

Hierarchy Level:                Professional

Functional Family:             Sales

Sub Function:                    Frontline_Sales_iKAM_GAM_Distribution

Job Description

Assist in driving business growth by engaging with customers, managing forecasts, nurturing the sales funnel, developing solutions, participating in project management, addressing technical topics, monitoring competitors, applying sales methodologies, setting forecasts, maintaining CRM, supporting distributors, managing contracts, and addressing customer complaints

Job Responsibilities:

• Assist in driving business growth within the defined territory by engaging with existing and new customers across the range of products and solutions.
• Input and update forecast information regularly for your assigned area.
• Support the management and nurturing of the sales funnel in alignment with the Ideal Sales Process.
• Help develop system solutions with customers, incorporating all products, services, and third-party solutions.
• Participate in project management and coordinate with key customers on a local level.
• Present the company and address technical and business management topics as needed.
• Monitor and report on competitor activities within the markets and among customers.
• Apply the company’s sales methodology and Ideal Sales Process, including Solution Selling and Opportunity-Centric approaches.
• Work with the Managing Director/Sales Director to assist in setting forecasts for the area by customer.
• Track and update progress through the process.
• Ensure the CRM system for your area is maintained consistently.
• Help develop and grow business relationships with local distributors and agents, if applicable.
• Coordinate technical support for distributors and agents in collaboration with Product Managers and Product Specialists.
• Support the implementation and management of contract and purchase agreements for the area.
• Assist in negotiating contracts with customers, using technical and commercial arguments.
• Share product, application, and market knowledge to aid the company’s development.
• Ensure that customer complaints are directed to the appropriate internal department and follow up on outcomes

Qualifications:

• Bachelor's degree in a relevant field or equivalent professional/specialized training  Note: Extensive relevant experience and demonstrated expertise may be considered in lieu of a formal degree 
• Minimum 3 years of proven sales experience in the relevant industry
• Fluent in Japanese and Good in English, both verbal and written
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Word, Teams, and Outlook) for documentation, presentations, and collaboration 
• Proficiency in CRM systems with a disciplined approach to data entry, pipeline tracking, and regular updates
• Experience working with distributors, agents, or channel partners
• Team player with the ability to collaborate cross-functionally across sales, product, and support teams
• Demonstrated customer-focused mindset with the ability to understand customer needs and provide optimal solution-based proposals.
• Self-motivated and results-driven with strong time management skills