Primary Skills:

 5–8+ years in IT infrastructure operations, preferably in a manufacturing environment.
 Strong expertise in Windows Server, Hypervisors, Networking, and Aruba devices.
 Experience with IT hardware, industrial printers, and shop-floor technologies.
 Working knowledge of Azure Cloud platforms.
 Hands-on experience with ITIL processes and enterprise ticketing tools.
 Excellent documentation, troubleshooting, and analytical abilities.

Roles and Responsilibity:

1. Windows & Server Infrastructure
 Manage and support Windows operating system, Windows Server, Active Directory, and
virtualization platforms.
 Handle Hypervisor environments include VM creation, backup, and maintenance.
 Plan and execute server patching, updates, capacity planning, and performance tuning.
2. IT Hardware & Manufacturing Support
 Provide advanced troubleshooting for desktops, laptops, SMD devices, standard printers, and
manufacturing/industrial printers.
 Ensure high uptime of production-critical IT equipment on the shop floor.
 Work closely with production teams to maintain IT readiness for manufacturing processes.
3. Network Administration
 Configure and manage Aruba switches, wireless access points, VLANs, and routing.
 Support LAN/WAN operations, network performance optimization, and security enforcement.
 Monitor network health and proactively resolve issues to ensure uninterrupted operations.
4. Cloud (Azure) Support
 Provide basic administration and support for Azure cloud services.
 Assist with hybrid environment management and cloud-based applications.

5. Vendor & Asset Lifecycle Management
 Coordinate with vendors for procurement, AMC, licensing, and hardware/software support.
 Maintain full lifecycle management of IT assets: allocation, tracking, auditing, and disposal.
 Ensure compliance with HARTING IT procurement guidelines.
6. Ticketing, Incident & Problem Management
 Lead incident escalation, troubleshooting, and root-cause analysis.
 Ensure SLA compliance within the ticketing platform.
 Drive improvements in ITIL processes including change and problem management.
7. Documentation & IT Data Management
 Prepare documentation including SOPs, checklists, system diagrams, asset records, and
incident reports.
 Analyze, maintain, and update IT data generated from internal tools and applications.
 Ensure strong governance around documentation quality and version control.
8. Communication & Team Collaboration
 Communicate effectively with internal stakeholders, management, and vendors.
 Support and mentor junior IT staff.
 Demonstrate strong written and spoken communication skills in English.

Preferred Certifications
 Microsoft Certified (Azure Fundamentals / Azure Administrator)
 ITIL Foundation