Key Responsibilities

Infrastructure & Systems Administration

• Install, configure, administer, and maintain Windows desktop and server environments.
• Manage physical and virtual servers, file servers, database servers, and storage systems.
• Perform server monitoring, patch management, system upgrades, and preventive maintenance.
• Administer Active Directory, Group Policy, user accounts, access rights, and permissions.
• Support Microsoft 365, Office 365, Outlook, Teams, and related collaboration tools.
• Maintain backup and disaster recovery solutions for servers and endpoints.

End User Computing & Support

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and applications.
• Troubleshoot hardware, software, operating system, and network issues.
• Install and maintain desktop hardware, operating systems, and business applications.
• Support conference room IT equipment, audio/video conferencing, and telephony systems.
• Conduct user training sessions and provide technical guidance when required.

Network Administration

• Manage LAN, WAN, Wi-Fi, VPN, and network connectivity.
• Configure and troubleshoot routers, switches, firewalls, and network appliances.
• Monitor network performance and resolve connectivity issues.
• Collaborate with central networking teams for WAN and enterprise network support.

Security & Compliance

• Ensure compliance with organizational IT security policies and standards.
• Maintain antivirus, endpoint security, VPN, and secure remote access solutions.
• Implement security updates, patches, and vulnerability remediation.
• Support data privacy, intellectual property protection, and regulatory compliance activities.

Mobile Device Management

• Support smartphones, tablets, iPhones, iPads, and mobile device management solutions.
• Provision, configure, and maintain enterprise mobile devices.

IT Operations & Project Support

• Participate in infrastructure projects, migrations, upgrades, and rollouts.
• Coordinate with global IT teams, vendors, and service providers.
• Maintain IT asset management, ticketing systems, and infrastructure documentation.
• Support IT budgeting, procurement, vendor management, and maintenance contracts.

Leadership & Process Improvement

• Ensure adherence to global IT standards and processes.
• Support multi-site IT operations and infrastructure initiatives.
• Drive continuous improvement in IT service delivery and operational efficiency.
• Act as the local IT point of contact for business stakeholders and global teams.