Primary Skill:

Functional objectives
Provide the highest level of sales support, opportunity generation and customer service by using strong
customer satisfaction focus and relationship building skills. Also support the Sales and Marketing teams through
lead generation and qualification in order to ensure continued sales growth, market penetration, customer
retention, winning new customers, sales of new products and overall increase in HARTING Value Added.
Supports all local and regional activities in relation to Customer Service
Is responsible for:
Process & Order Handling.
Responsible for customer Order booking and Order processing via all mediums (EDI, smartEDI, eShop, OCR and
hard copy), verification of data and customer confirmations
Responsible to delivery of the products as per the agreed deadlines.
Responsble for order reveiw process in cordination with the respective stakeholders to avoid non conformities w.r.t
to the deliver and servie level.
Provide full sales support through enquiry, quotation and follow up processes w.r.t customer requiremetns and cost
determination.
Tender preparation
Responsible to support in the document preparation for the Tender preparation in coordination with the sales team
Ensuring all the relevant details are shared as per the specific deadline considering all the cost aspects with the
updated catalog price and lead time.
Responsible for the implementation of price policy w.r.t local subsidiary along with Management and Sales.
Support in validation of Legal contract and to ensure the terms and conductions are mapped to protect the interest of
the organization
After Sales Support
Responsible to address all customer order related queries.
Responsible for Complaints handling, liaising with related internal departments for quality/warehouse issues
Return shipment processing and administration of related credits
Administration of repair and replacement process
Pro-active customer satisfaction measurement
processing of credit notes and replacements.
Digital Transformation / eBusiness .
Actively promoting eShop, digital sales tools and processes internally and externally, ie. for customers and potential
customers
Customer support and maintenance.
Responsible to main the Customer database and develop strategy to retain customers and acquire New customers.
Support the field sales with pre and post processing of customer visits. Accompanying the field sales on selected
customer visits.
To develop relevant customer service policy to have smoot and transparent support and services.
Ensure the customer satisfaction through high quality level and responses.
To evaluate the customer satisfaction level through visits , survey
Responsible to research about new customers through third party customer validation.
To monitor the customer billing to ensure the compliance w.r.t margin level.

Roles and Responsibility:
10+ years of experience in customer service, ideally with experience in leading a local Customer Service
organization.
Preferably working in a medium-sized manufacturing company.
Building and developing a local customer service team.
Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to
customer service.
Profound knowledge of the customer service landscape, including customer needs, key market developments and
strategic options.
Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to
customer service.
Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and
internal teams and management.
both orally and in writing.