Position: Service Engineer – PAN India
Reporting to: HCS Manager
Location: Chennai
Job Summary:
We're seeking an experienced Service Engineer to join our team. As a Service Engineer, you'll be responsible for providing technical support and maintenance services to our customers.
You'll work closely with our sales and engineering teams to ensure customer satisfaction and resolve technical issues.
Key Responsibilities:
- Provide technical support and maintenance services to customers
- Troubleshoot and resolve technical issues with HARTING products
- Conduct on-site service and repair work as required
- Generate re-sale opportunities for all HARTING components & HARTING Cable assemblies available in the respective Regional Railway sheds & Metros.
- Collaborate with sales and engineering teams to ensure customer satisfaction
- Develop and maintain technical documentation and reports
- Stay up to date with new technologies and product developments
Requirements:
- Bachelor’s degree in electrical/Electronic Engineering or related field
- Minimum 5-7 years of experience in a similar role
- Strong technical knowledge of electrical and electronic systems
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Willingness to travel for on-site service and training.
- Physical job requirements include where the job takes place, lifting, shift type, operating machinery, sitting/standing, and working in hot/cold environments.
- Languages English, Hindi (Mandate) & any other regional language is preferable
- Education: - Bachelor/Diploma Engineering in Electrical, Electronics
- Travel: - 90%.
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Access to training and development programs
Professional Competencies
- Technical
- Analytical Skills
- Communication
- Champion Customer Satisfaction!
- Demonstrate Ownership!
- Execution
- CRM
- Initiative
- Technological Insight
- Trust and Collaborate!
- Response
- Sales Expertise (relevant for identifying and generating re-sale opportunities)
- Experience
- Professional Suitability
- Become Better Every Day!
- Break New Ground!
Culture Competencies:
- Become better everyday
- Break new ground
- Champion customers satisfaction
- Demonstrate ownership
- Trust and collaborate