As the Americas Region CRM Specialist, you will act as key expert, facilitator, trainer, and resource to ensure the proper and consistent use of MS Dynamics for maximum business value. The Specialist will be the key catalyst in the region to facilitate the input, tracking, and management of business prospects, leads, contacts, and opportunities within the CRM to effectively measure sales pipeline.
The role is also responsible for supporting the CRM-related needs of cross-functional teams, especially Sales and Marketing, by enabling effective use of CRM data, tools, and workflows to drive collaboration and performance across the organization. And for representing the regional needs to the global team responsible for enterprise-wide platform management.
To succeed in this role, you will be highly driven to:
- Experience managing processes and functionality within MS Dynamics
- At least 5 years of experience involving CRM management in a B2B environment
- Experience establishing user training programs
- Strong understanding of CRM security, user administration, and data governance
- Excellent communication skills to translate technical concepts to non-technical users and gather requirements from stakeholders
- Demonstrated analytical and problem-solving skills
- History of maintaining effective professional relationships with sales and marketing stakeholders
- Proven leadership and management skills with the ability to work independently and as part of a team; experience process design and project management is a plus
- Excellent attention to detail, quality and accuracy of assigned work and projects
- Proven time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities and meet deadlines Travel up to 10%
- Experience with integrating MS Dynamics with external systems using APIs, middleware, or others
- Working knowledge of MS Dynamics Marketing a plus
Skills and experience to thrive in this role:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience managing processes and functionality within MS Dynamics
- At least 5 years of experience involving CRM management in a B2B environment
- Experience establishing user training programs
- Strong understanding of CRM security, user administration, and data governance
- Excellent communication skills to translate technical concepts to non-technical users and gather requirements from stakeholders
- Demonstrated analytical and problem-solving skills
- History of maintaining effective professional relationships with sales and marketing stakeholders
- Proven leadership and management skills with the ability to work independently and as part of a team; experience process design and project management is a plus
- Excellent attention to detail, quality and accuracy of assigned work and projects
- Proven time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities and meet deadlines Travel up to 10%
- Experience with integrating MS Dynamics with external systems using APIs, middleware, or others
- Working knowledge of MS Dynamics Marketing a plus
Education
- Bachelor’s degree (B.A. or B.S.) in systems, sales, marketing, or similar field
HARTING Americas is a subsidiary of HARTING Technology Group, a German-based global leader in industrial connectivity solutions. We develop, manufacture, and sell the world's most durable and reliable products and solutions for use in Machinery & Robotics, Automation Devices, Rail & Transportation, Intralogistics & Conveyor Systems, Energy, and Datacenter market segments.
As a third generation, family-owned company, with over 75 years of history, we continue to create value and shape the future with technologies for people. You will discover that we work hard – to fulfill our personal, company, and customer goals, and in our commitment to our community with our holiday drives and our paid VTO (Voluntary Time Off). You will also discover that we like to have fun – like when we celebrate the holidays, host theme days and sweater parties, prost to Oktoberfest, and much more!
HARTING USA offers an attractive total compensation package and employee benefits, including:
Compensation:
- HARTING's Total Compensation Structure includes a Base Salary and Bonus Percentage.
- Competitive base salary: $70,000 - $100,000 (commensurate with experience, subject to change dependent on physical location).
- This role is eligible for a 10% discretionary annual bonus.
Benefits:
- 21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max).
- Medical, dental, and vision Insurance – several Blue Cross Blue Shield plan options to choose from.
- Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee.
- Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy.
- 401(k) with a 4% dollar-for-dollar match – fully vested upon eligibility!